Would Agentic Coders ever be production-grade? Learning's from Intercom's AI Agent Journey
A Talk by Des Traynor (Chief Strategy Officer & Co-founder, Intercom)
About this Talk
AI is no longer just an assistant. It’s becoming the worker. But could agentic coders ever be production-grade? Des Traynor, co-founder of Intercom, explores what it takes to make AI agents not just useful, but reliable enough for production. Drawing from Intercom’s journey in automating customer support with Fin, an AI agent, Des shares lessons learned in building agents that own workflows end-to-end that are trustworthy and production-ready; from design and deployment to measurement and continuous improvement. Join this talk for practical insights and thought-provoking ideas on how enterprise teams can responsibly harness agentic AI in real-world applications.
Hosts
Head of Product, Tessl
Leads product & design at Tessl with a track record across Google, Segment, and multiple successful startups, now based in London
Equal Experts is a global network of experienced technology consultants specialising in agile software delivery, digital transformation & data-driven solutions. Known for its collaborative, high-expertise approach, they help organisations solve complex challenges and build lasting capabilities.